Shipping and Returns
Packages are sent via the USPS. Your order will be packaged and dropped at the post office within 3-5 business days.
Shipping prices will be shown in the shopping cart before you are asked to pay. All qualifying orders within the USA ship for free if your total order is $40 or more (Does not include shipping costs; total must be $40 or more after any discounts/coupons have been deducted. If your order is $40 and weighs less than 13 oz, but you choose Priority Shipping at check out, you will need to pay shipping fees).
(Please note shipping time begins after your package has been accepted as the post office, not from the time you place your order.)
US Orders: Your order will ship via USPS First Class mail if under 15.9 oz and will arrive in about 3-5 business days; it may take a bit longer depending on your local mail service. If over 15.9 oz, package will ship via USPS Priority Mail and will arrive in about 2-3 business days; it may take longer depending on your local mail service.
International Orders: If your order is shipped outside the United States, it will be sent via USPS First Class Mail International. Expect your package to arrive in about 2-3 weeks, occasionally longer depending on your location and local mail service.
ANY RETURNED/EXCHANGED YARN MUST BE SKEINED WITH THE TAG AND IN THE CONDITION IT WAS RECEIVED. YARN THAT HAS BEEN WOUND AND/OR USED CANNOT BE RETURNED OR EXCHANGED. IF YOU HAVE WOUND/USED THE YARN, YOU WILL BE ISSUED A COUPON CODE EQUAL TO THE AMOUNT OF THE YARN. ONLY YARN IN ITS ORIGINAL PUT UP (SKEINED) CAN BE RETURNED/EXCHANGED.
I want you to love your yarn as much as I loved creating it. If you aren't 100% happy, you may return it for a refund within thirty (30) days of delivery.
Please allow at least 4-6 weeks for your refund. This time period includes the transit time to receive your return from the post office, the time it takes to process your return once it is received, and the time it takes your bank to process the refund request.
Exchanges: You may exchange any yarn for another. If both are the same price, there will be no additional charge. If you exchange for a lesser priced yarn, you will be refunded the difference. If you exchange for a greater priced yarn, you will need to pay the difference. No costs associated with return postage will be reimbursed, however there will be no shipping charge to send you the new yarn.
Due to the nature of PDF downloads, we do not offer refunds on digital purchases.